CUSTOMER SERVICE
How can I contact CHANEL E-SHOP Customer Service?
If you need assistance with accessing CHANEL E-SHOP, please contact Customer Care through one of the following channels during our operating hours.
- Customer Care Hotline: +62 21 2927 2727
- Customer Care Center > Contact Us
- Customer Care Center > Order Status > Message Us
- CHANEL Customer Care Email: id.clientcare.fbp@chanel.com
(Business hours: Monday to Friday, 9:00 AM to 5:00 PM, excluding Public Holidays)
If you have questions regarding CHANEL boutiques, opening hours, or contact information, please visit the official CHANEL website for more details: https://www.chanel.com/id/
Consumer Complaint Service
Directorate General of Consumer Protection and Trade Compliance
Ministry of Trade of the Republic of Indonesia
WhatsApp: 0853-1111-1010